Refund and Returns Policy
Last Updated: December 11, 2024
Thank you for shopping at Zorax (www.zorax.site). We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy.
Returns: We accept returns for items purchased from Zorax within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in resellable condition.
How to Initiate a Return: To initiate a return, please contact our customer service team at info@zorax.site with your order details. We will provide you with a return authorization and instructions on how to send the item back.
Refunds: Once your return is processed, we will issue a refund to your original payment method. Refunds are typically processed within 7–10 business days after we receive the returned item. Please note that shipping fees are non-refundable.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the item you wish to receive in exchange.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will either provide a full refund or send a replacement at no additional cost to you.
Non-Refundable Items: Certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
Shipping Costs: Customers are responsible for the return shipping costs, unless the product is damaged or defective.
Contact Us: If you have any questions or concerns about our refund and returns process, please don’t hesitate to contact us:
Email: info@zorax.site
Phone: (972) 287-3729
Address: 1220 Brittany Way, Seagoville, Texas
Thank you for your understanding and support.